Refund and Cancellation Policy

At Wavcart, we want you to be confident in your purchase. This policy outlines our approach to cancellations, refunds, and subscription management across all Wavcart products.

Wavcart is a product of ThinkSuite Solutions. All billing, payment collection, and accounting on the Wavcart platform are handled exclusively by ThinkSuite. All refund requests are reviewed and processed by ThinkSuite's billing team.

• New WhatsApp Automation accounts can send 10 messages free, no payment or card is required
• Once the free messages are used, sending pauses until you choose a paid plan
• Nothing is ever charged automatically at the end of the trial

• Plans are paid one month at a time and never renew automatically, so there is nothing to cancel, simply do not renew
• You keep full access until the end of the period you have paid for
• No further charges are made unless you choose to renew
• You can come back at any time by choosing a plan from your billing page

Generally, we do not offer refunds for the following reasons:

• Partial months already used, subscriptions are billed monthly in advance and used period is non-refundable
• Forgetting to cancel before the next billing cycle
• Switching to a lower-tier plan mid-cycle
• Violations of our Terms and Conditions resulting in account suspension

Exceptions, we will consider refunds for:

• Verified technical failures on our end that prevented you from accessing core features for more than 72 consecutive hours
• Duplicate charges caused by a billing system error
• Charges made after a valid and confirmed cancellation request

Refund requests must be submitted within 7 days of the charge in question. To request a refund, email work@thinksuite.in with your account email, the transaction ID, and a description of the issue.

• Approved refunds are processed by ThinkSuite within 7–10 business days
• Refunds are returned to the original payment method (UPI, card, or net banking)
• Bank processing times may add an additional 3–5 business days depending on your bank

• You can switch to another plan at any time by paying for it from your billing page
• The new plan applies immediately and adds one month to your current paid period; amounts are not pro-rated
• Moving to a lower plan may remove access to features or limits of the higher plan